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We want to ensure you are satisfied with your purchase. However, sometimes situations do occur that are beyond our control. If you have any question or need service, please contact our Customer Support Department by phone at (847) 406-4410, email service@cacktus.com or by calling your local store.

Delivery

  1. If any balance is due on your order, please make full payment at least 7 days before your delivery date, as we will otherwise need to reschedule your delivery.
  2. Approximately two(2) days prior to your scheduled delivery date, we will attempt to contact you by phone or email to confirm an estimated five hour time window for your delivery. Unfortunately, we are unable to take requests for time stops.
  3. If you must reschedule your delivery date, please notify our Customer Support Department By phone at (847) 406.4410 or by calling your local store at least 3 days before your schedule delivery.
  4. In preparation for your merchandise delivery, doorways should be measured to ensure clearance and rooms cleared so there will be no obstructed path between the point of entry to your home and the room where your new merchandise will be placed.
  5. Due to liability issues, we cannot hoist merchandise, set-up lamps, hang items, make electrical connections or move existing furniture, electronics, televisions, etc.
  6. An elevator must be available for deliveries to the 4th floor and above. If there is no working elevator available, there is an additional charge for each floor above the 3rd floor.
  7. Someone 18 years of age or older must be home to receive delivery
  8. Visible merchandise damage or in-home damage as a result of delivery must be reported to our Customer Service by phone at (847) 406-4410 or by calling your local store within three (3) days of delivery.

Pick Up

  1. Customers who pick up merchandise at our distribution center or at a store location are served on a first-come first-serve basis. Wait times may vary.
  2. You must have your sales receipt, picture ID and payment for any balance due on your order. Personal checks are not accepted at time of pickup.
  3. Merchandise that is picked up may be in cartons and require assembly. Due to the nature of furniture shipped in cartons, we are unable to unpack cartons or assemble products for you.
  4. Please be certain that the size of your vehicle will accommodate the furniture to be picked up. CACKTUS FURNITURE is not responsible for loading or tie-down of merchandise, or the safe transportation of furniture to your home. Damage that occurs during transit is not covered under the warranty, nor can we accept returns on the merchandise.

Cancelation

You may cancel or modify all or part of your order without a charge or fee by returning to the original store of purchase by the same day. Otherwise, cancel orders will be subjected to a charge of 15% of the total purchase price.

Warranty Information

For the period of thirty (30) days from date of purchase, CACKTUS FURNITURE warrants to the original purchaser that the merchandise will be free from defects in materials and workmanship under normal use and care. if determines that the merchandise was defective then it will be repaired or replaced. Customer needs to purchase an extended warranty for one (1) year if wish to insure repair or replacement of merchandise for the specified period. Warranty on mattresses differed depending on type and manufacture.  Your Purchase is subject to CACKTUS FURNITURE terms and conditions.

LayAway Orders

Layaway orders offer you, the customer, price protection when you are not ready to take immediate delivery of merchandise. Pursuant of a security deposit of 15% of total purchase price is required to hold order up to ninety (90) days. Layaway orders required at least three (3) weeks in advance notice to schedule a delivery date. Actual delivery will depend on merchandise avaliabilty. if within ninety (90) days after the merchandise become available for pick-up or delivery customer has not complete payment and pick-up or accept ed delivery of the merchandise, then CACKTUS FURNITURE may at its own option without further notice cancel the sale and retain customer security deposit and payments.

Returns

Unfortunately, we are unable to accept returns after merchandise has been delivery and setup in the room of your home.

Copyright

The copyright in all material provided on this site ("Site") is held by Cacktus or by the original creator of the material. Except as stated herein, none of the material may be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means, including, but not limited to, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of Cacktus or the copyright owner. Permission is granted to display, copy, distribute and download the materials on this Site for personal, non-commercial use only, provided you do not modify the materials and that you retain all copyright and other proprietary notices contained in the materials. You also may not, without Cacktus's permission, "mirror" any material contained on this Site on any other server. This permission terminates automatically if you breach any of these terms or conditions. Upon termination, you must immediately destroy any downloaded and printed materials. Any unauthorized use of any material contained on this Site may violate copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statutes.

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Online prices and selection generally match our retail stores, but may vary. Prices and offers are subject to change.  Free delivery offer for local custumers only.

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