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DELIVERY

If any balance is due on your order, please make full payment at least 7 days before your delivery date, as we will otherwise need to reschedule your delivery. Approximately two days prior to your scheduled delivery date, we will attempt to contact you by phone or email to confirm an estimated five hour time window for your delivery. Unfortunately, we are unable to take requests for time stops. If you must reschedule your delivery date, please notify our Customer Service Department by phone at (847) 406-4410 or by calling your local store at least 3 days before your scheduled delivery. In preparation for your merchandise delivery, doorways should be measured to ensure clearance and rooms cleared so there will be no obstructed path between the point of entry to your home and the room where your new merchandise will be placed. Due to liability issues, we cannot hoist merchandise, set-up lamps, hand items, make electrical connections or move existing furniture, electronics, televisions, etc. An elevator must be available for deliveries to the 4th floor and above. If there is no working elevator available, there is an additional charge for each floor above the 3rd floor. Someone 18 years of age or older must be home to receive delivery. Visible merchandise damage or in-home damage as a result of delivery must be reported to our Customer Service by phone at (847) 406-4410 or by calling local store within (3) days of delivery.

PICK UP INFO

Customers who pick up merchandise at our distribution center or at store location are served on a first-come first-serve basis. Waiting times may vary. Payment made in a form of a check will require a seven (7) business days hold for delivery or pick up. You must have your sales receipt, picture ID and payment for any balance due on your order. Personal checks are not accepted at time of pickup. Merchandise that is picked up may be in cartons and require assembly. Due to the nature of furniture shipped in cartons, we are unable to unpack cartons or assemble products for you. Customers take full responsibility of any damage of merchandise once it leaves our store and no return nor refund will be accepted. Please be certain that the size of your vehicle will accommodate the furniture that will be picked up. CACKTUS FURNITURE is not responsible for loading or tie-down of merchandise, or the safe transportation of the furniture to your home. Damage that occurs during transit is not covered under the warranty, nor can we accept returns on the merchandise.

CANCELLATION

You may cancel or modify all or part of your order without a charge or fee by returning to the original store of purchase by the same day. Otherwise, canceled orders will be subjected to a charge of 15% of the merchandise total price.

MERCHANDISE DAMAGE

We encourage you to inspect your merchandise upon delivery or at the time of pick-up. In the rare occurrence that merchandise arrives damaged, please notify our Customer Service by phone at (847) 406-4410 within three (3) Days from delivery. Arrangements will be made to correct the damage in your home or, at Cacktus Furniture sole discretion and as a one-time remedy, Cacktus Furniture will replace the damaged furniture with the same or similar merchandise. Reports of damage made after three (3) days from time of delivery will not be honored. Also, note that furniture pick-up by customer cannot report any damages after leaving the store.

WARRANTY INFORMATION

For the period of (30) days from date of purchase, CACKTUS FURNITURE warrants to the original purchaser that the merchandise will be free from defects in materials and workmanship under normal use and care. If determined that the merchandise was defective then it will be repaired or replaced. Customer needs to purchase an extended warranty for (5) year if wish to insure repair or replacement of merchandise for the specified period. Warranty on mattresses differed depending on type and manufacture. Your purchase is subject to CACKTUS FURNITURE terms and conditions which it may be found on your Sales Order.

LAY-A-WAY ORDERS

Layaway orders offer you, the customer, price protection when you are not ready to take immediate delivery of merchandise. Pursuant of a security deposit of 15% of total purchase price is required to hold order up to ninety (90) days. Layaway orders require at least three (3) weeks in advance notice to schedule a delivery date. Actual delivery will depend on merchandise availability. If within ninety (90) days after the merchandise become available for pick-up or delivery customer has not complete payment and pick-up or accepted delivery of the merchandise, then CACKTUS FURNITURE may at its own option without further notice cancel the sale and retain customer security deposit and payments.

RETURN POLICY

If you are not happy with your purchase, you may return an item for a refund of the merchandise total within thirty (30) days of delivery. Return credit are issued in 5 business days once the item is received and inspected. Please note, if you return an item the shipping costs plus 25% of the merchandise total will be deducted from your total refund amount. For some products, we offer a modified version of our return policy. If you are ordering one of the following items, please ask your sales associate to learn more about its return policy: MATTRESSES, APPLIANCES, COMPUTERS & HOME ELECTRONICS.

If your item arrived damaged or defective, we are happy to repair or arrange for a prompt replacement.

Return Eligibility

Items must be in new condition and in the original packaging to qualify for a refund (please do not assemble or modify the product in any way). The few exceptions that cannot be returned include:

  • Clearance Items
  • Gift Certificates
  • Personalized Items
  • Floor sample sale
  • Items Marked “Non-Returnable” (clearly indicated on thesale page before placing your order)

SATISFACTION GUARANTEE

CACKTUS FURNITURE is proud to offer quality furniture with great value to our customers. Your satisfaction is extremely important to us. We want to ensure you are satisfied with your purchase. However, sometimes situations do occur that are beyond our control.

GIVE US YOUR FEEDBACK

Our goal is to provide our customers with the best service possible. Please take a few minutes to give us your feedback on Google and/or Facebook. Your comments will enable us to see how we’re doing overall and find out how we can improve our product and services.

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