We want you to be happy with your purchase, and if you are not completely satisfied, you may return or exchange an item within 30 days of delivery. We encourage you to return or exchange items promptly because damage or wear will result in an adjustment to your refund. If an item is unsatisfactory, we will work with you to resolve the issue to your satisfaction with expert product repair, parts replacement, or an exchange. This return policy excludes Appliances, electronics, and mattresses (there is a Modified return policy for such items). A non-refundable fee of 30% applies to cancel orders or returned items (original delivery charges are not refundable; we offer pickup services for an additional fee). Once the item is received and inspected, refunds will be issued within five business days. Full refunds are only given if the order is canceled on the same day of being placed. Return Eligibility: Items must be in the original condition and packaging to qualify for a refund. Do not assemble or modify the product in any way. The few exceptions that cannot be returned include: · Clearance Items · Personalized items · Gift cards · Floor Sample items · Items you have assembled · Items marked “Non-Refundable” on the sale page or price tag. · Items purchased as part of a bundle at a discounted rate. (unless the entire bundle is returned)

Contact your Sales Associate or call Customer Care at (847) 406-4410

You can choose between two refund methods, minus return shipping costs. 1) Receive a refund to Store Credit. We’ll credit your store account within 1 business day after we receive and inspect the item. 2) Receive a refund to your original payment method. We’ll process your refund within 3-5 business days after we receive and inspect the item. A modified return policy applies to some products, including mattresses and large appliances. For more details, please read our Return Policy.

A modified return is a policy that applies to some products, including appliances, electronics, and mattresses. Appliance Return Policy: Most appliences include a one year warranty, see your product literature for details. Upon delivery, inspect your product for damage. If the product is damaged, you have the right to refuse the delivery, or you can immediately notify customer service of the problem. If you notice the defect after receiving goods, please contact the product`s manufacturer. Contact information for the manufacturer is included in the product literature. NOTE: Most manufacturers require one service call to diagnose the problem. Mattress return policy: Every mattress comes with a manufacture warranty that varies. The warranty depends on the manufacture and model of mattress selected. If you wish to return a mattress for a refund, it has to be in the original packaging that it was received (except in the rare case of defects in materials or workmanship). Electronics return policy: Most appliences include a one year warranty, see your product literature for details. Upon delivery, inspect your product for damage. If the product is damaged, you have the right to refuse the delivery, or you can immediately notify customer service of the problem. If you notice the defect after receiving goods, please contact the product`s manufacturer. Contact information for the manufacturer is included in the product literature.